Frequently Asked Questions
Everything you need to know about shopping with FormalDressShops
How do I determine the correct size for my formal dress?
Since formal wear sizing often runs smaller than everyday apparel, we provide a specific size chart for every designer. We recommend taking professional measurements of your bust, waist, and hips and comparing them to the chart on the product page before ordering.
What is your return policy for evening gowns and prom dresses?
We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that some clearance items are marked as final sale and are not eligible for return or exchange.
How long will it take for my order to ship?
In-stock items are typically processed and shipped within 1-2 business days. Standard shipping usually takes 3-7 business days, while expedited shipping options are available at checkout for time-sensitive events.
Do you offer international shipping?
Yes, FormalDressShops ships worldwide. International shipping rates and delivery times vary by destination and will be calculated at the time of checkout. Please note that customs duties and taxes are the responsibility of the customer.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, and various 'Buy Now, Pay Later' options to make your formal wear purchase more convenient.